This Property Management Service Level Agreement can be used by property management company, which manages a portfolio of residential real estate on behalf of the owner. Other models are available for the management of a single property, multi-building and commercial properties. The aim of this agreement is to ensure that the appropriate elements and commitments are in place to provide the provider (s) with consistent IT support and consistent provision by the service provider or providers. The aim of this agreement is to reach a mutual agreement on the provision of IT services between the service provider and the customer or customers. The person in charge of the business relationship (“owner of the document”) is responsible for the regular verification of this document. The content of this document may be amended if necessary, provided that the main stakeholders obtain mutual agreement and are communicated to all parties involved. The holder of the document will take into account all subsequent revisions and will request, if necessary, reciprocal agreements/authorizations. In order to support the services described in this agreement, the service provider will respond to service incidents and/or customer requests within the following time frame: This agreement remains valid until it is replaced by a revised agreement, which is mutually approved by stakeholders. This model is in open format.
Enter the required details in the raised fields or adjust the text for your purposes. This agreement describes the parameters of all IT services covered, as they are understood among themselves by the main stakeholders. This agreement does not replace existing procedures and procedures unless expressly stated. The mandate of the management company is defined in Schedule 2. An example of work is provided in the model, but this needs to be carefully checked and modified to reflect the needs of the management company and the transaction involved. Assumptions about services and/or in-scope components are as follows: Clauses 6.9 and 6.10 are optional. These relate to the freedom of the parties to deal with third parties. You can accept one or both of these depending on the bias you want to accept the agreement.
If Clause 6.9 gives the client the opportunity to obtain similar services from a third party, it should not harm the interests of the provider under the existing agreement, since its provisions and the effect of engagement on the customer remain unchanged. Section 6.10 has the potential to restrict the service provider`s freedom to deal with the customer`s competitors. This provision should be used with caution and the consent mentioned in this clause should normally be granted without hesitation, so that the restrictions contained in Clause 6.10 are not called into question because of trade restrictions. If you are the client and are considering withholding such consent, legal advice is highly recommended by a business firm. This agreement is a service level agreement (“SLA” or “agreement”) between the company name and the customer for the provision of the IT services necessary to support and maintain the product or service. Royalties and payments are covered in Schedule 3. There may be a monthly fee, ad hoc payments or a combination of both. Penalties may be imposed if the management company does not meet the expected service standards. The coverage parameters specific to the services covered by this agreement are: Business Relationship Manager: Company Name Audit period: Bi-annual (6 months) Pre-verification date: November 17, 2020 The following audit date: December 27, 2020 It is considered that the management company and the owner of the property act within the framework of a business. This document is not suitable for business-to-consumer transactions. This Property Management Service Level Agreement – Portfolio of Residential Properties contains the following clauses: 1.
Property List 2. Service Specification 3. Fees, payment fees and penalties 4. Service Levels, Performance Monitoring and Performance Reports 5.